Please ensure you read the following Booking Terms before making your booking. When you pay your deposit it's taken as confirmation of your acceptance of these conditions.
Quotes and Plans
To ensure your holiday is "just what the doctor ordered," we are happy to work with you to put together a great holiday to meet with your requirements.
In order to do this we ask you for some basic information - like the number of people in your group, start and finish dates, what part of the trail you wish to cycle, do you want to hire bikes and the level of accommodation etc. Then we'll put together a tour plan and quote for you.
The trip coordinator (whoever we have contact with) will be emailed a tour plan and quote for confirmation.
With the Alps to Ocean trail there are a number of sites where accommodation is extremely limited or at certain times is in high demand.
Once a quote is provided, accommodation at key sites that we have "pencil booked"for you, is only held for 48 hrs before being released in fairness to the provider.
Therefore all quotes need to be responded to within 24hrs and no guarantees are made that alternative accommodation ca be found, if no confirmation is received in time.
Changes to Bookings & Transfers
Any changes to bookings once the deposit has been made will incur a $50 alteration fee, where current arrangements require alterations eg date of departure, or swapping a client name.
However if additional services, or increased group numbers are required on top of the current arrangements which aren't changing, then no fee is payable.
Changes while a trip is "under development" do not incur a fee.
There are no refunds for changes on the day.
If a booking is cancelled, the deposit is not refunded. It is available and can be applied to a future booking for you, departing within 12 months from the original departure date. A $50 transfer fee will apply.
For cancellations more than 30 days from the departure - your payment less deposit will be fully refunded for bookings of up to 4 people.
For cancellations 30 days or less from the departure - there is no refund payable.
For cancellations of group bookings - we are often requested to provide incentives to recognise larger groups. Group cancellations have a major impact on our accommodation providers so if there are 5+ in the cancelling group, the refund will be 50% of the total payment.
Statutory Holidays and busy periods (like when the Maardi Cup rowing event happens in Twizel) - If the cancellation of any bookings are over these times, then 50% of the payment less the deposit only will be refunded.